Cookies

This document informs Users about the technologies that help this Application to achieve the purposes described below. Such technologies allow the Owner to access and store information (for example by using a Cookie) or use resources (for example by running a script) on a User’s device as they interact with this Application.

For simplicity, all such technologies are defined as "Trackers" within this document – unless there is a reason to differentiate.
For example, while Cookies can be used on both web and mobile browsers, it would be inaccurate to talk about Cookies in the context of mobile apps as they are a browser-based Tracker. For this reason, within this document, the term Cookies is only used where it is specifically meant to indicate that particular type of Tracker.

Some of the purposes for which Trackers are used may also require the User's consent, depending on the applicable law. Whenever consent is given, it can be freely withdrawn at any time following the instructions provided in this document.

This Application uses Trackers managed directly by the Owner (so-called “first-party” Trackers) and Trackers that enable services provided by a third-party (so-called “third-party” Trackers). Unless otherwise specified within this document, third-party providers may access the Trackers managed by them.
The validity and expiration periods of Cookies and other similar Trackers may vary depending on the lifetime set by the Owner or the relevant provider. Some of them expire upon termination of the User’s browsing session.
In addition to what’s specified in the descriptions within each of the categories below, Users may find more precise and updated information regarding lifetime specification as well as any other relevant information – such as the presence of other Trackers - in the linked privacy policies of the respective third-party providers or by contacting the Owner.

Activities strictly necessary for the operation of this Application and delivery of the Service

This Application uses so-called “technical” Cookies and other similar Trackers to carry out activities that are strictly necessary for the operation or delivery of the Service.

Third-party Trackers

• Traffic optimization and distribution
  This type of service allows this Application to distribute their content using servers located across different countries and to optimize their performance.
  Which Personal Data are processed depends on the characteristics and the way these services are implemented. Their function is to filter communications between this Application and the User's browser.
  Considering the widespread distribution of this system, it is difficult to determine the locations to which the contents that may contain Personal Information of the User are transferred.

• Cloudflare (Cloudflare Inc.)
  Cloudflare is a traffic optimization and distribution service provided by Cloudflare Inc.
  The way Cloudflare is integrated means that it filters all the traffic through this Application, i.e., communication between this Application and the User's browser, while also allowing analytical data from this Application to be collected.
  Personal Data processed: Tracker and various types of Data as specified in the privacy policy of the service.
  Place of processing: United States – Privacy Policy.

Other activities involving the use of Trackers

Measurement

This Application uses Trackers to measure traffic and analyze User behavior with the goal of improving the Service.

• Analytics
  The services contained in this section enable the Owner to monitor and analyze web traffic and can be used to keep track of User behavior.

• Persado (Persado, Inc.)
  Persado is an analytics service provided by Persado, Inc. that measures marketing campaign performance by making use of machine learning and artificial intelligence techniques. The Data collected are used to help serving Users personalized content on this Application.
  Personal Data processed: device information, email address, Tracker, Universally unique identifier (UUID) and Usage Data.
  Place of processing: United States – Privacy Policy – Opt Out.

• Adobe Analytics (Adobe Systems Incorporated)
  Adobe Analytics is an analytics service provided by Adobe Systems Incorporated.
  Personal Data processed: Tracker and Usage Data.
  Place of processing: United States – Privacy Policy – Opt Out.

How to manage preferences and provide or withdraw consent

There are various ways to manage Tracker related preferences and to provide and withdraw consent, where relevant:

Users can manage preferences related to Trackers from directly within their own device settings, for example, by preventing the use or storage of Trackers.

Additionally, whenever the use of Trackers is based on consent, Users can provide or withdraw such consent by setting their preferences within the cookie notice or by updating such preferences accordingly via the relevant consent-preferences widget, if available.

It is also possible, via relevant browser or device features, to delete previously stored Trackers, including those used to remember the User’s initial consent.

Other Trackers in the browser’s local memory may be cleared by deleting the browsing history.

With regard to any third-party Trackers, Users can manage their preferences and withdraw their consent via the related opt-out link (where provided), by using the means indicated in the third party's privacy policy, or by contacting the third party.

Locating Tracker Settings

Users can, for example, find information about how to manage Cookies in the most commonly used browsers at the following addresses:

• Google Chrome

• Mozilla Firefox

• Apple Safari

• Microsoft Internet Explorer

• Microsoft Edge

• Brave

• Opera

Users may also manage certain categories of Trackers used on mobile apps by opting out through relevant device settings, such as the device advertising settings for mobile devices, or tracking settings in general (Users may open the device settings, view and look for the relevant setting).

Personal Data collected for the following purposes and using the following services:

Analytics

• Persado Personal Data: device information; email address; Tracker; Universally unique identifier (UUID); Usage Data

• Adobe Analytics Personal Data: Tracker; Usage Data

Location-based interactions

• Geolocation Personal Data: geographic position

Traffic optimization and distribution

• Cloudflare Personal Data: Tracker; various types of Data as specified in the privacy policy of the service

Contacting the User

• Contact form Personal Data: company name; email address; first name; last name; phone number

Managing contacts and sending messages

• Mailchimp Personal Data: company name; email address; first name; last name; phone number

Further information about Personal Data

Personal Data collected through sources other than the User

The Owner of this Application may have legitimately collected Personal Data relating to Users without their knowledge by reusing or sourcing them from third parties on the grounds mentioned in the section specifying the legal basis of processing.
Where the Owner has collected Personal Data in such a manner, Users may find specific information regarding the source within the relevant sections of this document or by contacting the Owner.

Should you have any queries relating to this privacy notice, please contact us [email protected] or the Data Protection Officer (DPO) via email: [email protected]

Credit Reference Agency Information Notice (CRAIN)

We are utilising the services of a Credit Reference Agency called TransUnion Limited (Formerly Callcredit)
Website: www.transunion.co.uk
TransUnion Bureau Privacy Notice: www.transunion.co.uk/legal-information/bureau-privacy-notice

Ace Debt Recovery take security of all information seriously.
Owner contact email: [email protected]
Or director: [email protected]

Since the use of third-party Trackers through this Application cannot be fully controlled by the Owner, any specific references to third-party Trackers are to be considered indicative. In order to obtain complete information, Users are kindly requested to consult the privacy policies of the respective third-party services listed in this document.

Given the objective complexity surrounding tracking technologies, Users are encouraged to contact the Owner should they wish to receive any further information on the use of such technologies by this Application.

Definitions and legal references

• Personal Data (or Data)
  Any information that directly, indirectly, or in connection with other information — including a personal identification number — allows for the identification or identifiability of a natural person.

• Usage Data
  Information collected automatically through this Application (or third-party services employed in this Application), which can include: the IP addresses or domain names of the computers utilized by the Users who use this Application, the URI addresses (Uniform Resource Identifier), the time of the request, the method utilized to submit the request to the server, the size of the file received in response, the numerical code indicating the status of the server's answer (successful outcome, error, etc.), the country of origin, the features of the browser and the operating system utilized by the User, the various time details per visit (e.g., the time spent on each page within the Application) and the details about the path followed within the Application with special reference to the sequence of pages visited, and other parameters about the device operating system and/or the User's IT environment.

• User
  The individual using this Application who, unless otherwise specified, coincides with the Data Subject.

• Data Subject
  The natural person to whom the Personal Data refers.

• Data Processor (or Data Supervisor)
  The natural or legal person, public authority, agency or other body which processes Personal Data on behalf of the Controller, as described in this privacy policy.

• Data Controller (or Owner)
  The natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of Personal Data, including the security measures concerning the operation and use of this Application. The Data Controller, unless otherwise specified, is the Owner of this Application.

• This Application
  The means by which the Personal Data of the User is collected and processed.

• Service
  The service provided by this Application as described in the relative terms (if available) and on this site/application.

• European Union (or EU)
  Unless otherwise specified, all references made within this document to the European Union include all current member states to the European Union and the European Economic Area.

• Cookie
  Cookies are Trackers consisting of small sets of data stored in the User's browser.

• Tracker
  Tracker indicates any technology - e.g Cookies, unique identifiers, web beacons, embedded scripts, e-tags and fingerprinting - that enables the tracking of Users, for example by accessing or storing information on the User’s device.

• Legal information
  This privacy statement has been prepared based on provisions of multiple legislations, including Art. 13/14 of Regulation (EU) 2016/679 (General Data Protection Regulation).
  This privacy policy relates solely to this Application, if not stated otherwise within this document.

Changes to this notice

We will update, change or add to this privacy notice in the future so please ensure you check back from time to time so that you remain happy with the changes and the way in which we process your personal data.